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Customer Service

Arrange a shipment and transfer:

It is best to locate a FFL to except your firearm transfer before you place your order. However, you can place your order first and then provide us with your FFL dealer information before we ship. We will hold your order to give you time to locate a dealer and arrange a transfer. Note: If you need any help please do not hesitate to ask, we will make it easy for you. Below is a detailed process on how it works, but simply let us know what gun shop (FFL holder) to send your firearm to and we will handle almost everything else.

  1. Find a licensed FFL in your area. Contact the dealer and let them know you would like to receive a firearm for transfer from Zak Armory.
  2. Make sure to ask them about their FFL transfer fee, commonly around $50 but varies between dealers. Be aware that it is customary for your local dealer to charge a transfer fee; this transfer fee is strictly between you and your local dealer.
  3. If you agree to their fee, arrange the transfer with your FFL dealer. (We can help with arranging the transfer).
  4. Provide your dealer with our email address: sales@zakarmory.com or fax number (805) 226-9240 where they can send a copy of their FFL (preferred method is email). Once you have selected an FFL for your transfer, please indicate the name on their FFL and address on your order so we know where to ship your firearm.
  5. Once we received a payment, shipping information, and a copy your dealers FFL for your order we will ship your firearm.
  6. Once your FFL has received your firearm inspect it carefully to make sure it is exactly what you ordered, if there are any problems whatsoever, do not accept the transfer (see below for more information). 
  7. Your FFL will ask you to fill out any ATF or State forms required by law to perform a Federal or State background check, there may be a State fee and waiting period depending on the State you live in for a background check.  
  8. After any State fees have been paid and any waiting period has been completed, you will be able to bring your Zak Armory firearm home.

Speeding Up Your Order:

  • Please type the dealers name in the COMMENTS section of your order.
  • Please include your ORDER NUMBER on any correspondence that you or your FFL may send us.

If you encounter any problems or special circumstances, please call (805) 400-5684 or email us sales@zakarmory.com: We will be happy to address your concerns.

IMPORTANT
Once the firearm is received at your chosen FFL, Please inspect it thoroughly to make sure it is exactly what you ordered and that there are no defects with the firearm. If there are any problems whatsoever, do not accept the transfer. We will have the firearm picked up and returned to us at our expense and provide you with your choice of a replacement or full refund.

Once a transferred firearm is accepted it is considered used and must be returned directly to the manufacturer for warranty repair or replacement. Any returns to Zak Armory after  accepting a transfer from your dealer will be subject to a 10% restock fee.

Zak Armory
Email: sales@zakarmory.com
Phone Number: (805) 400-5684

© 2012 Zak Armory