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Customer Service
Terms and Conditions

Dealers
Please email your interest in becoming a Zak Armory dealer and we will contact you by email or phone to receive the necessary documents from you so we can authorize you with competitive dealer pricing.

Shipping and Policies
Quick and quality shipping is a priority. We know you are excited and anxious to obtain our products as fast as the law permits, we aim to keep you satisfied by delivering our products to you as soon as possible.

Firearms must ship to an authorized FFL dealer able to receive our firearms. If you are unable to find one please contact us. We are a manufacturing facility and you must make an appointment in order to purchase from our facility, but you may purchase any of our products at anytime through our website. Usually, orders will ship within two (2) days to a FFL dealer picked by you or chosen by us. Insurance by the shipping carrier is mandatory to protect from loss. After the FFL dealer receives your firearm, local state laws may then place a federal or state background check on the purchaser (laws may vary by state) before you can physically obtain your firearm to then add to your collection.

For a detailed outline of the process of Arranging a Shipment and Transfer – Click Here

All California and ATF laws will be enforced before you can take our firearms home.
18 years old to purchase long rifles and long rifle ammunition
21 years old to purchase handguns and handgun ammunition
Ten (10) day waiting periods will be placed on all purchases of firearms with proper identification

Security and Privacy
Security is one of the many threats against the United States of America and we promise to do our part to keep your information safe, along with our country. All personal information will be kept with us.

We encourage you to sign up for our occasional newsletters informing you of attacks against your constitutional rights, American issues, promotions, deals, and new products. If you choose to sign up for our newsletter we hope to notify you of important issues.

Guarantee and Warranty
Zak Armory offers a very competitive warranty on our ZMCR upper and lower receivers. We guarantee it with a limited warranty to protect you. It is not recommended to intentionally damage our durable receivers or cause extreme wear and tear against the body, but we guarantee and believe it is better than all others on the market. If you do encounter a problem we will be more than understanding and willing to repair or replace our receivers only, not including round trip shipping by our chosen carrier. All other components of the rifle are guaranteed for one (1) year after date of purchase against manufacturing error. This warranty is only good with completed weapons from our manufacturer facility because we cannot assure the person(s) assembling a Zak Armory weapon has the needed gunsmith capabilities to make modifications.

All Zak Armory firearms are protected with a limited one (1) year manufacturer’s warranty from date of receipt. Our firearms will stand up against extreme wear and tear within normal operating conditions. Any intentional damage is not warranted. Any aftermarket modifications of firearms not performed by Zak Armory will eliminate warranty. Using improper or incorrect ammunition with your firearm will eliminate your warranty. Please only use new name brand ammunition that is the correct caliber because failure to do so will result in your firearms warranty to be automatically waived. Even after the one year warranty is established, please contact us with any unforeseen difficulties you may be facing. Just because the warranty is up doesn’t mean we can not make it right or at least offer advice.

All products sold by The Zak Armory are guaranteed to be wholesome as stated in the description of  products on our website. Some parts may require fitting in order to have the part be properly installed. Fitting may require the expertise of a competent gunsmith that includes but is not limited to filing parts to achieve proper installation. Failure to do so may result in accidental damage to the customer's merchandise that The Zak Armory is not liable for. Used parts and used parts that are refurbished are sold as is, which is also stated in the description of the product. Used and refurbished used parts may have visible wear. 

Payment and Promotion
Secure payment through our website is the best way to complete an order if not purchasing through appointment. If you choose to, cashier checks and certified money orders are accepted. Zak Armory, though responsible, is not at fault for typographical errors in pricing and promotion. If a payment has already been received, a refund can be established. All promotions are subject to change regardless of date posted and we will do our best to uphold our bargain deals. No orders will be shipped without payment first.

Refunds and Returns
We do not anticipate you not liking our firearms and accessories. If you choose you do not require a quality firearm or cannot legally own it after it has been shipped, or an authorized FFL dealer has already received your firearm; we will be more than happy to find a new home for it. Firearms must be returned in the same quality condition it was shipped in. Transfer and other fees accumulated by the other authorized FFL dealer will not be refunded. The round trip shipping and handling will not be refunded. Please make sure you are legally allowed to own and purchase a firearm. Used parts are sold as is.

All ammunition sales are final due to safety reasons.

All accessories and Zak Armory gear must be returned in unused quality condition as when bought with original packaging.

All special ordered items such as engraving and gunsmithing can not be refunded.

Orders Placed
You will be able to track your order through our shipping carrier's website by a tracking number provided by us. If you have any difficulties, you are welcome to email or call us and we will help you with the tracking information.

Contact Us
We are a small brother owned manufacturing facility and the best way to contact us is through email. If you wish to speak to us by phone please leave a brief, but detailed message of how we can provide service to you. Please leave your full contact information so we can return your questions promptly by email or phone. FFL dealers please leave your name of business and interests or questions.

Zak Armory
Email: sales@zakarmory.com
Phone Number: (805) 400-5684

PO BOX 1670
Paso Robles, CA 93447

© 2012 Zak Armory